Automated Guest Messaging for Airbnb, Vrbo & Rentals
Flo Omni trains a custom AI concierge to answer guest questions 24/7—by chat, SMS, or voice—so you don’t have to.
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How Flo Omni Works
Step 1: Purchase Your Concierge Plan
Choose a package that fits your needs—chat, SMS, voice AI, or all three.
Step 2: Fill Out a Simple Setup Form
We’ll train your AI Concierge based on the details you provide about your property.
Step 3: Guests Get Instant, Accurate Answers
Your guests message your concierge, not you. You only get involved when needed.
Market Intelligence
Updates based on frequently answered questions
AI Voice Agent
Smarter replies, tailored to your property’s unique details.
24/7 Answers
Guests ask questions—your hosting concierge finds answers fast.
Auto Review Request
More 5-star reviews, less time in your inbox.
Eliminate Busywork and Focus on What Matters
Time is your most valuable asset — but most businesses waste hours every week on repetitive tasks that could be automated. Flo Omni uses AI to take the weight off your team by handling the low-value, high-frequency jobs that slow you down.
What We Automate:
24/7 guest support (chat, SMS, and optional voice)
Reduces guest message volume by 90%+
Looks professional, boosts reviews
Scales across 1 or 20+ properties
Custom-trained AI responds like you would
Our Pricing Plans
STARTER
$408
Per Year
Choose our starter package for a budget service that is still amazing but costs a bit less.
1 Property AI Concierge (Chat Only)
Setup Questionnaire + Custom Prompt Training
Unlimited Guest Conversations
Hosted Web Chat Widget
Mobile-Optimized QR Code for In-Home Use
SMS Access (Guests can text the bot directly)
24/7 Smart Auto-Responses
Redirection Protocols (to notify host only when needed)
1 Revision per month included
Cancel anytime
GROWTH
$1,224
Per Year
Our most popular package.
Get everything you need for a professional service.
Includes everything in Starter
Up to 4 Property Concierge Profiles
Multi-property routing (each guest gets answers for their specific property)
Voice AI Assistant (optional—call automation)
Priority bot training (within 24 hours)
PRO
$2,304
Per Year
Ideal for larger businesses looking for a complete integration of all our services in order to scale quickly.
Includes everything in Growth
Up to 10 properties supported
Guest experience workflow automation (trash reminders, checkout messages, etc.)
Owner dashboard (basic CRM view with guest inquiries)
2 prompt revisions per month included
Concierge FAQ self-update option (host can submit updates anytime)
Ready to Streamline Your Apartment Community?
Schedule a strategy call now!
Flo Omni’s Enterprise Concierge Plan helps apartment managers automate resident communication, leasing inquiries, maintenance requests, and more—24/7.
Get your questions answered and see exactly how Flo Omni can integrate seamlessly into your operations.
Trained comprehensively on your apartment community’s policies, amenities, FAQs, and general resident inquiries.
Instant automated responses via Chat, SMS, and Voice.
Efficiently handles leasing questions, policy clarifications, maintenance requests, and more.
Automatically transfers calls directly to leasing offices, maintenance teams, or specific personnel as needed.
Books property walkthrough and tour appointments directly via call interactions.
Embedded on your apartment website, reducing repetitive phone calls and emails.
QR in lobby or on move-in materials. Tenants scan and ask questions 24/7.
Frequently Asked Questions
We know you might have questions before getting started. Here are answers to some of the most common queries about our platform and services.
What is Flo Omni?
Flo Omni is an AI-powered concierge service for short-term and long-term rental hosts. It automatically answers guest questions through SMS, web chat, and voice—so you can deliver a 5-star experience without being on call 24/7.
Who is Flo Omni for?
Flo Omni is perfect for Airbnb, Vrbo, Booking and short-term rental property managers who want to automate guest messaging and scale operations efficiently.
How does the concierge know what to say?
Once you purchase a plan, you’ll complete a setup form with key details about your property. We use that info to train your AI concierge to sound like you and respond with accurate, property-specific answers.
How many properties can I connect?
You can support as many properties as you like. Each additional property is just $20/month. Your concierge can be trained to handle them individually or together.
What communication channels does Flo Omni support?
Your concierge can communicate via SMS, a website chat widget, and Voice AI (answering phone calls). You choose what channels to enable.
Can Flo Omni connect to Airbnb or Vrbo inboxes?
Currently, Flo Omni works alongside your booking platform. Guests connect via your custom QR code, automated SMS, or embedded chat link.
What happens if the AI doesn’t know the answer?
The concierge will politely let the guest know their question needs a human response and prompt them to message you directly. This ensures guests never receive wrong or guessed answers.
Can I update my concierge if things change?
Absolutely. You can resubmit your property details or updates any time—at no additional cost.
Is there a free trial or demo?
We do offer a 30 day free trial for the Starter Plan, but setup takes less than 10 minutes, and we’re happy to walk you through how it works before you buy
What’s the cancellation policy?
Flo Omni is billed monthly with no contracts. Cancel anytime before your next billing cycle.
What if I have multiple properties under different brands?
We can train a separate concierge for each brand or listing. You can manage them all under one account, or keep them separate—it’s up to you.
What does Flo Omni cost?
Plans start at $39/month per property and scale based on the features you choose (like chat widgets, Voice AI, or multi-property support).
What Our Clients Say
Our platform has helped businesses scale, automate, and engage like never before. But don’t just take our word for it—hear from our satisfied clients!
Before Flo Omni, I would be interrupted at dinner or when I was spending time with the family. Now our AI concierge handles 90% of guest questions. Also, the guests love that they can call or text the concierge at anytime of day or night.
— Jazmine J.
Airbnb Host
The concierge gave me my time back and peace of mind knowing that I do not have to be glued to the airbnb app. It’s like having an extra employee — without the babysitting.
— Christina L.
Airbnb Host
This software has been a game-changer for our operations. The automated workflows and AI Agent used to automatically answer guests questions is the best thing ever.
— Sam R.
Property Manager