Upgrade Your Hosting with AI Concierge Support
Property managers and multi-listing pros—automate your entire guest communication pipeline today.
What You’re Getting
✅ Concierge coverage for up to 10 properties
✅ Unlimited guest conversations
✅ Hosted chat widget for your site
✅ Mobile QR code for in-home guest support
✅ 24/7 smart replies, escalation only when needed
✅ 2 monthly revision included
✅ Smart multi-property routing (each guest gets answers for their assigned property)
✅ Basic owner dashboard (CRM view with recent guest inquiries)
✅ Optional Voice AI Assistant (automated call responses)
✅ Priority bot training (completed within 24 hours)
✅ Automated guest workflows (trash reminders, checkout messages, quiet hour alerts, etc.)
✅ Cancel anytime
Frequently Asked Questions
We know you might have questions before getting started. Here are answers to some of the most common queries about our platform and services.
What is Flo Omni?
Flo Omni is an AI-powered concierge service for short-term rental hosts. It automatically answers guest questions through SMS, web chat, and voice—so you can deliver a 5-star experience without being on call 24/7.
Who is Flo Omni for?
Flo Omni is perfect for Airbnb, Vrbo, Booking.com, and short-term rental property managers who want to automate guest messaging and scale operations efficiently.
How does the concierge know what to say?
Once you purchase a plan, you’ll complete a setup form with key details about your property. We use that info to train your AI concierge to sound like you and respond with accurate, property-specific answers.
How many properties can I connect?
You can support as many properties as you like. Each additional property is just $20/month. Your concierge can be trained to handle them individually or together.
What communication channels does Flo Omni support?
Your concierge can communicate via SMS, a website chat widget, and Voice AI (answering phone calls). You choose what channels to enable.
Can Flo Omni connect to Airbnb or Vrbo inboxes?
Currently, Flo Omni works alongside your booking platform. Guests connect via your custom QR code, automated SMS, or embedded chat link.
What happens if the AI doesn’t know the answer?
The concierge will politely let the guest know their question needs a human response and prompt them to message you directly. This ensures guests never receive wrong or guessed answers.
Can I update my concierge if things change?
Absolutely. You can resubmit your property details or updates any time—at no additional cost.
Is there a free trial or demo?
We do offer a 14 day free trial, but setup takes less than 10 minutes, and we’re happy to walk you through how it works before you buy
What’s the cancellation policy?
Flo Omni is billed monthly with no contracts. Cancel anytime before your next billing cycle.
What if I have multiple properties under different brands?
We can train a separate concierge for each brand or listing. You can manage them all under one account, or keep them separate—it’s up to you.
What does Flo Omni cost?
Plans start at $50/month per property and scale based on the features you choose (like chat widgets, Voice AI, or multi-property support).
What Our Clients Say
Our platform has helped businesses scale, automate, and engage like never before. But don’t just take our word for it—hear from our satisfied clients!
Before Flo Omni, I would be interrupted at dinner or when I was spending time with the family. Now our AI concierge handles 90% of guest questions. Also, the guests love that they can call or text the concierge at anytime of day or night.
— Jazmine J.
Airbnb Host
The concierge gave me my time back and peace of mind knowing that I do not have to be glued to the airbnb app. It’s like having an extra employee — without the babysitting.
— Christina L.
Airbnb Host
This software has been a game-changer for our operations. The automated workflows and AI Agent used to automatically answer guests questions is the best thing ever.
— Sam R.
Property Manager